OperatorsandDispatchers:TheChallengesofUnderstaffing
Thisaudiodiscussesthechallengesfacedby911operatorsanddispatchersduetounderstaffing.Manycallersareputonhold,leadingtoemotionalexhaustionandburnoutamongtheoperators.Variousreasonscontributetotheshortageofstaff,leadingsomeemployeestopursuedifferentjobs.Thelongshiftsofteninvolvemandatoryovertime,causingemployeestobecomelesscivilandmoreshort-tempered,sometimesresultinginverballyabusivebehavior.ThisaudioissuitableforEnglishlisteningpracticeandcanbehelpfulforexamssuchasIELTSandTOEFL.
8.2
operators and dispatchers接线员和调度员
with some callers put on hold有些电话一直被要求等待
understaffed人手不足的；人员不足的
leave the job辞职=resign
emotionally spent and burned out情感消耗殆尽，身体疲惫不堪
myriad of reasons无数的理由：指有很多很多的理由，数量极其庞大
myriad无数的，大量的
pursuit a different job换一份工作
be placed on hold被搁置
long shift长时间工作：指在工作场所连续工作很长时间的班次，通常超过正常的工作时间。
mandatory overtime强制加班
less civil and more short-tempered愈发不礼貌，更加暴躁
verbally abusive言语粗暴
0801（精制中英字幕）每日一听 英语学习 英语听力 NBC NIGHTLY NEWS